01
Connect Salesforce
ify connects to the Service Cloud environment you already run; no Data 360 dependency is introduced by ify.
Agentforce gives you several ways to buy. Which one fits your support operation?
Salesforce now offers Agentforce through multiple buying models — including Flex Credits, conversation pricing, flat-fee access, and Agentforce editions. ify takes a narrower approach for support: resolution-based pricing tied to tickets actually resolved, running on top of Salesforce, Freshdesk, Zendesk, Intercom, or HubSpot.
Last verified: September 16, 2026. Salesforce pricing and product claims below are linked to Salesforce's current published documentation.
Quick answer
Agentforce
Salesforce currently publishes several Agentforce buying options: Flex Credits at $500 per 100,000 credits, conversation pricing at $2 per conversation, flat-fee access at $125 per user/month, Agentforce 1 Editions from $550 per user/month, and an Agentforce User License at $5 per user/month that still requires Flex Credits for metered usage.
Standard Agentforce actions consume 20 Flex Credits, or $0.10 per action at the published $0.005-per-credit list rate. Data 360 is required for some Agentforce capabilities and is part of many Agentforce architectures, but Salesforce also documents agent scenarios that do not require a full Data 360 implementation.
ify
ify uses resolution-based pricing, requires no Data 360 dependency, and works across five helpdesks.
It is designed as a support-resolution layer on top of Salesforce, Freshdesk, Zendesk, Intercom, or HubSpot, so the helpdesk stays the system your team already uses.
The real question
Agentforce pricing isn't one number — it's a set of buying models.
If you're already on Salesforce, the natural question is whether Agentforce is simply the easiest next step. It may be. But the cost model depends on how you deploy it: customer conversations, metered actions, employee access, or a broader Agentforce edition. The useful comparison is the architecture and usage pattern you will actually run, not a single headline price.
Conversation pricing
$2 per conversation
Salesforce continues to offer a flat conversation model for customer-facing agents. It is easier to reason about when a support interaction maps cleanly to one billable conversation.
Flex Credits
$500 per 100,000 credits
Agentforce meters actions individually. Salesforce's current rate card lists standard Agentforce actions at 20 Flex Credits each, which is $0.10 per action at list price. Salesforce's own examples show a two-action order-status request at $0.20, a three-action case workflow at $0.30, and a five-action field-service workflow at $0.50.
Per-user & editions
From $5 to $550+ per user/month, depending on the SKU
The current pricing page lists an Agentforce User License at $5 per user/month with Flex Credits required, flat-fee access at $125 per user/month, and Agentforce 1 Editions from $550 per user/month. The right comparison depends on which Salesforce products and usage entitlements your team already has.
Where Agentforce has a genuine advantage: if your support operation is already deeply standardized on Salesforce and you want native CRM, Service Cloud, Data 360, and Agentforce capabilities under one vendor, that depth matters. ify is designed as a resolution layer on top of the helpdesk you already run, not as a replacement for Salesforce's CRM platform.
Market context
Agentforce and Fin are now under the same company
Salesforce completed its acquisition of Fin, formerly Intercom, on September 10, 2026. That changes the competitive landscape, but it does not automatically make Agentforce and Fin one product. Salesforce has not publicly detailed a final packaging or migration path that combines the two, so evaluate the products that are available now rather than assuming how they may converge.
Salesforce's acquisition announcement is linked in the sources below. For a product-level comparison, see our ify vs Fin comparison.
5
Helpdesks supported
Freshdesk, Zendesk, Intercom, HubSpot, Salesforce
1 layer
Shared support memory
Across the channels and helpdesks you connect
<20 min
Published setup target
No Data 360 project required for ify
67%
Average resolution rate
Published across ify's support channels
Security & compliance
Enterprise controls should be verified, not assumed.
ify publishes GDPR, HIPAA, ISO, and AICPA SOC 2 trust signals across its site. Before production rollout, validate the current reports, scope, data-handling terms, subprocessors, and any workload-specific requirements in the Trust Center — the same diligence you should apply to Salesforce or any AI vendor.
Visit the trust center
Salesforce maintains its own security, privacy, and compliance documentation. This page does not attempt to re-score either vendor's certifications.
The real cost
Model the full operating cost, not just the headline Agentforce SKU.
Salesforce's own pricing now separates agent usage, employee access, editions, and Data 360 consumption. That makes an all-in estimate use-case specific. The clean way to compare is to model the components your deployment will actually consume.
Agentforce cost model
Customer usage$2/conversation or metered actions
Flex Credits$500 / 100k credits
User / edition options$5 + usage, $125 flat fee, or $550+ editions
Data 360 servicesFeature- and consumption-dependent
Implementation & governanceDepends on your Salesforce architecture
ify cost model
Resolution pricingCustomized to ticket volume
Seats / support agents$0 per seat
Data 360 or equivalentNot required
Existing helpdeskKeep Salesforce, Zendesk, Freshdesk, Intercom or HubSpot
Published setup targetUnder 20 min
Use your actual workload and contracted rates when comparing.
This page intentionally avoids a universal “all-in Agentforce cost” because Salesforce's current pricing and Data 360 consumption vary by contract, features, volume, and architecture.
Agentforce line items should be validated against your current Salesforce order form.
The same ticket, two approaches
A customer asks where their order is.
Both products can answer a support request. The meaningful differences are where the agent runs, how it reaches business systems, and how usage is priced and governed.
Agentforce's path
Customer enters a Salesforce-connected experience
The agent uses the Salesforce context, knowledge, actions, and connected data configured for that deployment.
01Agent executes the required actions
With Flex Credits, each standard Agentforce action consumes credits; with conversation pricing, the customer interaction is priced per conversation.
02Result stays in the Salesforce ecosystem
That native CRM and Service Cloud depth is valuable when Salesforce is already the system of record.
03ify's path
Customer writes in through an existing support channel
ify works on top of the connected helpdesk and keeps the case or ticket inside that system.
01ify checks connected systems and acts
It can pull billing, CRM, order, or account context and execute the approved support action before replying.
02The ticket closes in the helpdesk you already use
Reporting, SLAs, queue ownership, and the audit trail stay attached to the native ticket.
03The decision is less about whether either product can answer “where is my order?” and more about the operating model you want around that answer.
Multi-agent orchestration
Both platforms can coordinate specialist agents. The difference is where that orchestration lives.
Salesforce now offers Multi-Agent Orchestration in Agentforce: a primary agent can route work to specialized subagents while preserving context. That makes the old “single agent vs multi-agent” comparison obsolete.
ify
Support-first orchestration
A complex ticket can be split into specialist tasks — billing, account, technical, or operational — and recombined into one customer-facing response.
Works across your support stack
The orchestration sits above the helpdesk and connected business systems rather than requiring your service operation to move into a new CRM.
Resolution remains the commercial unit
ify prices against resolved tickets rather than the number of specialist agents participating behind the scenes.
Agentforce
Primary agent + specialist subagents
Agentforce can route tasks to specialized agents and preserve a single user-facing conversation.
Native Salesforce governance
Subagents can use Salesforce data, actions, observability, and policy controls inside the Salesforce architecture.
Metering still depends on the selected SKU
Model the actions and services your multi-agent workflow consumes under your contracted Agentforce and Data 360 terms.
Adding ify to Salesforce
Layer it onto Service Cloud without replacing the workflow your team already knows.
02
Keep your routing and SLA model
Cases remain inside Salesforce, with existing queue, routing, entitlement, and reporting structures intact.
03
Add systems and guardrails
Connect the billing, account, order, or operational systems needed to resolve a case and define where human review is required.
04
Roll out by queue or channel
Start with a narrow support workflow, measure resolution quality, then expand without a CRM migration.
You can evaluate ify alongside existing Salesforce automation rather than making an all-or-nothing platform decision on day one.
Side by side
ify and Agentforce, dimension by dimension
Stated plainly — including where Salesforce's native depth is a real advantage. The goal is to compare operating models, not force every row to favor the same product.
Last verified: September 16, 2026
Commercial model
ifyResolution-based; customized to resolved ticket volume
AgentforceMultiple options: conversations, Flex Credits, flat-fee access, user licenses, and Agentforce editions
Published usage prices
ifyNo seat charge; resolution rate quoted for your volume
Agentforce$2/conversation; $500/100k Flex Credits; 20 credits per standard action; additional per-user / edition SKUs
Data 360 dependency
ifyNone
AgentforceRequired for some Agentforce capabilities and commonly used for grounding, audit, observability, and consumption services; not every agent scenario requires a full Data 360 implementation
Helpdesks it runs on
ifyFreshdesk, Zendesk, Intercom, HubSpot, Salesforce
AgentforceNative to Salesforce; external agents and systems can also participate through Salesforce integration and agent interoperability features
Support record
ifyKeeps the native ticket or case in your existing helpdesk
AgentforceDeep native case, CRM, workflow, and Salesforce data integration
Multi-agent orchestration
ifySupport-first specialist agents coordinated behind one customer conversation
AgentforceMulti-Agent Orchestration with primary agents and specialist subagents; reached GA on June 15, 2026 (Summer '26 release)
Published resolution metric
ify67% average resolution rate published across ify's support channels
AgentforceNo single platform-wide Agentforce resolution rate is published on Salesforce's pricing page
Native CRM depth
ifyLayer on top of your helpdesk; not a CRM replacement
AgentforceStrong native advantage for teams already standardized on Salesforce CRM, Service Cloud, and Salesforce data products
Salesforce packaging changes over time. Confirm the current SKU, entitlements, regional pricing, and contracted credit rates with Salesforce before purchase.
Questions about ify and Agentforce
If you can't find what you're looking for, .
Choosing between them
Platforms and setup
How current this page is
Primary sources used for Salesforce claims on this page
Compare the models against your real ticket volume.
Keep Salesforce — or another helpdesk — and model ify's resolution-based pricing against the Agentforce architecture you would actually deploy.
14-day free trial · Published setup target under 20 min · Cancel anytime
Last verified: September 16, 2026. Salesforce pricing and product information can change and may vary by region and contract. Salesforce, Agentforce, Data 360, Service Cloud, and Fin are trademarks of their respective owner. ify is not affiliated with or endorsed by Salesforce.